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svg{fill:currentColor;flex:none;width:1em;height:1em}.barra-marca{background:var(--rojo);height:5px}.marca{background:var(--blanco);border-bottom:1px solid var(--linea);text-align:center;padding:22px 20px 20px}.marca h2{font-family:var(--display), system-ui, sans-serif;letter-spacing:-.03em;margin:22px 0 0;font-size:25px;font-weight:800;line-height:1.15}.progreso{background:var(--linea);height:3px}.progreso div{background:var(--rojo);width:0;height:100%;transition:width .25s}.lienzo{flex-direction:column;gap:12px;padding:18px 16px 30px;display:flex}.chip-canal{background:var(--rojo-suave);color:var(--rojo);border-radius:99px;align-items:center;gap:8px;margin-top:14px;padding:6px 8px 6px 13px;font-size:12.5px;font-weight:600;display:inline-flex}.chip-canal button{color:var(--rojo);opacity:.75;padding:0 4px;font-size:12px;font-weight:600;text-decoration:underline}.chip-canal button:hover{opacity:1}.tarjeta-cat{background:var(--blanco);border:1px solid var(--linea);border-radius:var(--r);margin-bottom:12px;padding:16px 14px 14px}.tarjeta-cat.activa{border-color:var(--rojo);box-shadow:0 0 0 3px var(--rojo-suave)}.cat-cab{justify-content:space-between;align-items:center;gap:10px;margin:0 0 14px;display:flex}.cat-nombre{font-family:var(--display), system-ui, sans-serif;letter-spacing:-.015em;margin:0;font-size:15.5px;font-weight:700}.cat-estado{color:var(--gris-claro);font-size:11px;font-weight:600}.caritas{gap:8px;display:grid}.caritas[data-cols="4"],.caritas[data-cols="2"]{grid-template-columns:repeat(4,1fr)}.caritas[data-cols="2"] .carita:first-child{grid-column:2}.caritas[data-cols="2"] .carita:nth-child(2){grid-column:3}.carita{flex-direction:column;align-items:center;gap:7px;display:flex}.disco{aspect-ratio:1;border:1.5px solid var(--linea);background:var(--blanco);border-radius:50%;place-items:center;width:100%;max-width:62px;transition:background .15s,border-color .15s;display:grid}.disco svg{width:60%;height:60%;display:block}.disco svg .linea{stroke:var(--gris-claro);stroke-width:5.5px;stroke-linecap:round;fill:none}.disco svg .relleno{fill:var(--gris-claro)}.carita span{color:var(--gris-claro);text-align:center;font-size:10.5px;font-weight:600;line-height:1.2}.carita:hover .disco{border-color:var(--gris)}.carita[aria-pressed=true] .disco{background:var(--rojo);border-color:var(--rojo)}.carita[aria-pressed=true] .disco svg .linea{stroke:#fff}.carita[aria-pressed=true] .disco svg .relleno{fill:#fff}.carita[aria-pressed=true] span{color:var(--rojo)}.detalles{border-top:1px solid var(--linea);margin-top:16px;padding-top:14px;display:none}.detalles.on{animation:.22s aparece;display:block}@keyframes aparece{0%{opacity:0;transform:translateY(-6px)}to{opacity:1;transform:none}}.detalles p.q{color:var(--tinta);margin:0 0 10px;font-size:13.5px;font-weight:600}.detalles p.q i{color:var(--gris-claro);font-style:normal;font-weight:400}.tags{flex-wrap:wrap;gap:7px;display:flex}.tag{border:1.5px solid var(--linea);color:var(--gris);background:var(--blanco);border-radius:99px;padding:8px 13px;font-size:13px;font-weight:500}.tag:hover{border-color:var(--gris-claro)}.tag[aria-pressed=true]{background:var(--rojo);border-color:var(--rojo);color:#fff}details.plegable{background:var(--blanco);border:1px solid var(--linea);border-radius:var(--r);padding:16px 14px}details.plegable summary{cursor:pointer;justify-content:space-between;align-items:center;gap:10px;list-style:none;display:flex}details.plegable summary::-webkit-details-marker{display:none}details.plegable summary:after{content:"+";color:var(--gris-claro);flex:none;font-size:20px;font-weight:500;line-height:1}details.plegable[open] summary:after{content:"–"}.sum-txt{flex-wrap:wrap;align-items:baseline;gap:7px;display:flex}.sum-txt b{font-family:var(--display), system-ui, sans-serif;letter-spacing:-.015em;font-size:15.5px;font-weight:700}.sum-txt em{color:var(--gris-claro);font-size:12.5px;font-style:normal;font-weight:500}.cuerpo-plegable{margin-top:15px}.otro-input{border:1.5px solid var(--linea);width:100%;font-family:var(--texto), system-ui, sans-serif;color:var(--tinta);background:var(--blanco);border-radius:10px;padding:12px 14px;font-size:16px}.otro-input:focus{border-color:var(--rojo);outline:none}.otro-caritas{margin-top:15px;display:none}.otro-caritas.on{animation:.22s aparece;display:block}.otro-pista{color:var(--gris-claro);margin:9px 0 0;font-size:12px}textarea{border:1.5px solid var(--linea);width:100%;min-height:112px;font-family:var(--texto), system-ui, sans-serif;color:var(--tinta);resize:vertical;background:var(--blanco);border-radius:10px;padding:12px 13px;font-size:16px;line-height:1.5}textarea:focus{border-color:var(--rojo);outline:none}.contador{color:var(--gris-claro);text-align:right;margin:7px 0 0;font-size:11.5px}.campo{margin-top:14px}.campo:first-child{margin-top:0}.campo label{letter-spacing:.05em;text-transform:uppercase;color:var(--gris-claro);margin-bottom:6px;font-size:11.5px;font-weight:600;display:block}.campo input{border:1.5px solid var(--linea);width:100%;font-family:var(--texto), system-ui, sans-serif;color:var(--tinta);background:var(--blanco);border-radius:10px;padding:12px 14px;font-size:16px}.campo input:focus{border-color:var(--rojo);outline:none}.aviso{color:var(--gris-claro);margin:13px 0 0;font-size:11.5px;line-height:1.55}.aviso a{color:var(--gris);text-decoration:underline}.aviso a:hover{color:var(--rojo)}.trampa{clip:rect(0, 0, 0, 0);white-space:nowrap;border:0;width:1px;height:1px;margin:-1px;padding:0;position:absolute;overflow:hidden}.enviar{background:var(--rojo);color:#fff;width:100%;font-family:var(--display), system-ui, sans-serif;letter-spacing:-.01em;border-radius:12px;padding:17px;font-size:17px;font-weight:800;display:block;box-shadow:0 6px 16px -6px #e318378c}.enviar:hover{background:var(--rojo-oscuro)}.enviar[disabled]{opacity:.6;cursor:progress}.error-envio{background:var(--rojo-suave);border-radius:var(--r);color:var(--rojo);border:1px solid #f8cdd5;margin:0;padding:14px;font-size:13.5px;font-weight:500;line-height:1.55}.textura{position:relative;overflow:hidden}.textura:before{content:"";opacity:.11;pointer-events:none;z-index:0;background-image:url(/textura-fondo.jpg);background-repeat:repeat;background-size:300px;width:220%;height:220%;position:absolute;top:-60%;left:-60%;transform:rotate(45deg)}.textura>*{z-index:1;position:relative}.canal-marco{flex-direction:column;flex:1;justify-content:center;padding:34px 22px;display:flex}.canal-marco .lockup,.canal-tit{z-index:1;position:relative}.canal-tit{font-family:var(--display), system-ui, sans-serif;letter-spacing:-.03em;text-align:center;text-wrap:balance;margin:26px 0 34px;font-size:24px;font-weight:800;line-height:1.2}.canal-ops{flex-direction:column;gap:12px;display:flex}.canal-op{background:var(--blanco);border:1.5px solid var(--linea);text-align:center;border-radius:16px;flex-direction:column;justify-content:center;align-items:center;gap:14px;padding:26px 18px;transition:border-color .15s,box-shadow .15s;display:flex}.canal-op:hover{border-color:var(--rojo);box-shadow:0 0 0 3px var(--rojo-suave)}.canal-ico{background:var(--rojo-suave);border-radius:20px;flex:none;place-items:center;width:72px;height:72px;display:grid}.canal-op b{font-family:var(--display), system-ui, sans-serif;letter-spacing:-.02em;font-size:18px;font-weight:800}.conf-marco{flex-direction:column;flex:1;display:flex}.conf{text-align:center;flex-direction:column;flex:1;padding:46px 22px;display:flex}.conf.centrado{justify-content:center;padding:34px 22px}.conf.centrado .logo-img{width:136px;height:136px}.conf.centrado h2{margin-top:32px;font-size:28px}.conf.centrado .sub{max-width:300px;margin-left:auto;margin-right:auto;font-size:15.5px}.conf.centrado .redes{margin-top:40px}.conf h2{font-family:var(--display), system-ui, sans-serif;letter-spacing:-.03em;text-wrap:balance;margin:26px 0 12px;font-size:25px;font-weight:800;line-height:1.15}.conf .sub{color:var(--gris);text-wrap:balance;max-width:296px;margin:0 auto;font-size:14.5px;line-height:1.65}.conf-tarjeta{background:var(--blanco);border:1px solid var(--linea);border-radius:var(--r);text-align:left;margin:26px 0 0;padding:8px 16px}.conf-fila{justify-content:space-between;gap:12px;padding:10px 0;font-size:13.5px;display:flex}.conf-fila+.conf-fila{border-top:1px solid var(--linea)}.conf-fila span{color:var(--gris-claro)}.conf-fila b{font-weight:600}.conf-cierre{background:var(--rojo-suave);border-radius:var(--r);font-family:var(--display), system-ui, sans-serif;color:var(--rojo);letter-spacing:-.015em;margin:14px 0 0;padding:16px;font-size:15px;font-weight:700;line-height:1.45}.conf .redes{margin-top:30px}.legal{max-width:640px;margin:0 auto;padding:40px 22px 80px}.legal h1{font-family:var(--display), system-ui, sans-serif;letter-spacing:-.03em;margin:0 0 8px;font-size:27px;font-weight:800}.legal h2{font-family:var(--display), system-ui, sans-serif;letter-spacing:-.02em;margin:30px 0 8px;font-size:17px;font-weight:700}.legal p,.legal li{color:var(--gris);margin:0 0 10px;font-size:14.5px;line-height:1.7}.legal ul{margin:0 0 10px;padding-left:20px}.legal a{color:var(--rojo)}.legal .borrador-aviso{background:var(--ambar-suave);border-radius:var(--r);color:var(--ambar);border:1px solid #f0dcb4;margin:0 0 26px;padding:14px 16px;font-size:13px;line-height:1.6}.entrar{flex:1;place-items:center;padding:34px 22px;display:grid}.entrar-caja{background:var(--blanco);border:1px solid var(--linea);border-radius:var(--r);flex-direction:column;align-items:center;gap:4px;width:100%;max-width:380px;padding:32px 26px;display:flex}.entrar-caja .logo-img{width:72px;height:72px}.entrar-caja h1{font-family:var(--display), system-ui, sans-serif;letter-spacing:-.03em;margin:14px 0 20px;font-size:21px;font-weight:800}.entrar-caja .campo{width:100%}.entrar-caja .enviar{margin-top:20px}.entrar-caja .error-envio{width:100%;margin-top:16px}.entrar-nota{color:var(--gris-claro);text-align:center;margin:18px 0 0;font-size:12px;line-height:1.55}.panel-pagina{flex-direction:column;flex:1;display:flex}.panel-barra{z-index:60;background:var(--tinta);color:#fff;position:sticky;top:0}.panel-barra-inner{flex-wrap:wrap;align-items:center;gap:16px;max-width:1200px;margin:0 auto;padding:13px 22px;display:flex}.panel-barra h1{font-family:var(--display), system-ui, sans-serif;margin:0;font-size:14px;font-weight:800}.panel-barra h1 span{color:var(--gris-claro);font-weight:500}.panel-correo{color:#9aa1ae;margin-left:auto;font-size:12.5px}.salir{color:#9aa1ae;border:1px solid #3a4049;border-radius:99px;padding:6px 14px;font-size:12.5px;font-weight:500}.salir:hover{color:#fff;background:#ffffff12}.panel-cuerpo{width:100%;max-width:1200px;margin:0 auto;padding:30px 22px 90px}.panel-cab{flex-wrap:wrap;justify-content:space-between;align-items:flex-end;gap:20px;margin-bottom:20px;display:flex}.panel-cab h2{font-family:var(--display), system-ui, sans-serif;letter-spacing:-.035em;margin:0;font-size:29px;font-weight:800}.panel-cab .fecha{color:var(--gris-claro);margin:6px 0 0;font-size:13px}.vacio-panel{background:var(--blanco);border:1px solid var(--linea);border-radius:var(--r);text-align:center;padding:44px 26px}.vacio-panel h3{font-family:var(--display), system-ui, sans-serif;letter-spacing:-.03em;margin:0 0 10px;font-size:19px;font-weight:800}.vacio-panel p{color:var(--gris);max-width:420px;margin:0 auto;font-size:14.5px;line-height:1.65}.filtros{flex-wrap:wrap;gap:8px;margin-bottom:20px;display:flex}.filtro{background:var(--blanco);border:1px solid var(--linea);color:var(--gris);border-radius:99px;padding:8px 15px;font-size:13px;font-weight:500}.filtro[aria-pressed=true]{background:var(--tinta);color:#fff;border-color:var(--tinta)}.select-tema{background:var(--blanco);border:1px solid var(--linea);font-family:var(--texto), system-ui, sans-serif;color:var(--gris);cursor:pointer;border-radius:99px;padding:8px 15px;font-size:13px;font-weight:500}.panel-grid{grid-template-columns:1fr 1fr;align-items:start;gap:20px;display:grid}@media (max-width:900px){.panel-grid{grid-template-columns:1fr}}.rack{flex-direction:column;gap:10px;display:flex}.sin-resultados{color:var(--gris-claro);margin:6px 2px;font-size:14px}.fila{background:var(--blanco);border:1px solid var(--linea);border-radius:var(--r);text-align:left;width:100%;padding:15px 16px;transition:box-shadow .15s,border-color .15s}.fila:hover{box-shadow:0 4px 14px -6px #14161a29}.fila[aria-current=true]{border-color:var(--rojo);box-shadow:0 0 0 3px var(--rojo-suave)}.fila-top{color:var(--gris-claro);flex-wrap:wrap;align-items:center;gap:9px;margin-bottom:9px;font-size:12px;display:flex}.fila-top b{color:var(--tinta);font-size:12.5px;font-weight:600}.fila p{color:#2c323c;margin:0;font-size:14px;line-height:1.5}.pill{border-radius:99px;padding:3px 9px;font-size:10.5px;font-weight:700}.p1{background:var(--rojo-suave);color:var(--rojo)}.p2{background:var(--ambar-suave);color:var(--ambar)}.p3{background:var(--verde-suave);color:var(--verde)}.p4{background:var(--verde);color:#fff}.notas-cat{flex-wrap:wrap;gap:6px;margin-top:11px;display:flex}.mini{color:var(--gris);border:1px solid var(--linea);border-radius:99px;align-items:center;gap:6px;padding:3px 9px;font-size:11px;font-weight:500;display:inline-flex}.punto{border-radius:50%;flex:none;width:7px;height:7px}.d1{background:var(--rojo)}.d2{background:#e0a030}.d3{background:#4fa97f}.d4{background:var(--verde)}.motivo{background:var(--rojo-suave);color:var(--rojo);border-color:#f8cdd5;font-weight:600}.estado-tag{border-radius:99px;margin-left:auto;padding:3px 9px;font-size:10.5px;font-weight:600}.e-nuevo{background:var(--rojo);color:#fff}.e-proceso{background:var(--ambar-suave);color:var(--ambar)}.e-resuelto{background:var(--verde-suave);color:var(--verde)}.detalle{background:var(--blanco);border:1px solid var(--linea);border-radius:var(--r);padding:24px;position:sticky;top:78px}@media (max-width:900px){.detalle{position:static}}.detalle-ref{color:var(--gris-claro);margin:0;font-size:12px}.detalle-tit{font-family:var(--display), system-ui, sans-serif;letter-spacing:-.03em;margin:6px 0 18px;font-size:21px;font-weight:800}.detalle-nota{background:var(--fondo);border-left:3px solid var(--rojo);white-space:pre-wrap;overflow-wrap:anywhere;border-radius:10px;margin:0 0 20px;padding:16px;font-size:15.5px;line-height:1.6}.calif-lista{flex-direction:column;gap:8px;margin:0 0 20px;display:flex}.calif-fila{background:var(--fondo);border-radius:9px;padding:11px 13px}.calif-linea{justify-content:space-between;align-items:center;gap:12px;font-size:14px;display:flex}.escrito{color:var(--gris-claro);margin-left:6px;font-size:12px;font-style:normal}.calif-motivos{flex-wrap:wrap;gap:6px;margin-top:9px;display:flex}.dl{grid-template-columns:auto 1fr;gap:7px 18px;margin:0 0 20px;font-size:14px;display:grid}.dl dt{letter-spacing:.05em;text-transform:uppercase;color:var(--gris-claro);padding-top:2px;font-size:11.5px;font-weight:600}.dl dd{overflow-wrap:anywhere;margin:0;font-weight:500}.acciones{flex-direction:column;gap:14px;display:flex}.estados{gap:6px;display:flex}.estados button{background:var(--blanco);border:1px solid var(--linea);color:var(--gris);border-radius:9px;flex:1;padding:10px 6px;font-size:12.5px;font-weight:500}.estados button[aria-pressed=true]{background:var(--tinta);color:#fff;border-color:var(--tinta)}.estados button[disabled]{opacity:.6;cursor:progress}.wa-btn{background:var(--verde);color:#fff;font-family:var(--display), system-ui, sans-serif;border-radius:11px;justify-content:center;align-items:center;gap:9px;padding:15px;font-size:15.5px;font-weight:800;text-decoration:none;display:flex}.wa-btn:hover{background:#166b4a}.borrador{color:var(--gris);background:var(--fondo);border-radius:10px;padding:14px;font-size:13px;line-height:1.65}.borrador span{letter-spacing:.05em;text-transform:uppercase;color:var(--gris-claro);margin-bottom:8px;font-size:11px;font-weight:600;display:block}.notas textarea{min-height:84px;font-size:14px}.guardar-notas{background:var(--blanco);border:1px solid var(--linea);color:var(--gris);border-radius:9px;align-self:flex-start;margin-top:9px;padding:9px 16px;font-size:13px;font-weight:600}.guardar-notas:hover:not([disabled]){border-color:var(--gris-claro);color:var(--tinta)}.guardar-notas[disabled]{opacity:.45;cursor:default}@media (prefers-reduced-motion:reduce){*{transition:none!important;animation:none!important}}@property --tw-rotate-x{syntax:"*";inherits:false}@property --tw-rotate-y{syntax:"*";inherits:false}@property --tw-rotate-z{syntax:"*";inherits:false}@property --tw-skew-x{syntax:"*";inherits:false}@property --tw-skew-y{syntax:"*";inherits:false}